Returns & Exchanges

At LOVEVOOK, we want you to be completely satisfied with your purchase, which is why we offer a 30-day return policy for items in their original, unused condition. Our goal is to ensure your fashion experience is seamless, from the moment you browse to the moment you carry your new favorite bag.

Return Process

• 1.
  Initiate Your Request

  Log into your LOVEVOOK account and visit the 'Order History' section to select the items you wish to return and receive a Return Authorization number.

• 2.
  Package Your Items

  Securely pack the items in their original packaging, ensuring all tags are attached and the dust bag is included to prevent damage during transit.

• 3.
  Ship the Package

  Affix the prepaid shipping label provided by our support team to your package and drop it off at any authorized carrier location.

• 4.
  Receive Your Refund

  Once our warehouse inspects the returned items, we will process your refund to the original payment method within 5-7 business days.